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1:30
Ixos-eConserver
Jun 23, 2003

Siebel archiving system released locally

The Ixos-DataArchiving for Siebel solution has been made available through local partner Datacentrix.

Datacentrix Holdings
1:50
Contact centres
Jun 20, 2003

Opticall students visit AST

Fifteen students from Opticall, a company that offers contact centre training for the blind and partially-sighted, recently visited AST for a tour.

GijimaAst
1:30
Jun 19, 2003

DiData wins contact centre awards

Dimension Data won two awards at the Call Centre Industry Africa awards held in Sandton last week.

Dimension Data South Africa
1:50
Call centre
Jun 19, 2003

Microsoft expands CSH contract

Microsoft has extended its contract with CS Holdings (CSH) to include call centre, telesales and telemarketing services.

IT Public Relations
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
SAS Marketing Optimisation
Jun 18, 2003

SAS provides marketing solution

The SAS Marketing Optimisation solution, designed to enable direct marketers to improve their campaign management processes, has been released.

SAS Institute
10 - 10 August 2026

ITWeb CX Summit Executive Dinner

2:00
Call centres
Jun 18, 2003

Atio, C3 assist Afrox

Atio, in conjunction with Creative Customer Concepts (C3), has completed a call centre enhancement project at local gas supplier Afrox.

Atio Corporation
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:30
Contact centres
Jun 18, 2003

Call centres come under spotlight

The Dimension Data Customer Interactive Solutions forum, held in Johannesburg last week, examined ways companies could improve service through call centres.

Dimension Data South Africa
1:50
Jun 12, 2003

Attachmate solution supports Windows XP

The Attachmate NetWizard Professional 5.1 enterprise desktop management system, which supports the Windows XP operating system, has been released.

Attachmate
3:50
Jun 11, 2003

Ask Africa awards recognise call centre excellence

The Ask Afrika CCNG awards held recently in Johannesburg recognised call centres that have exceeded customers` expectations, says Ask Afrika.

Ask Afrika
10 - 10 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:30
Call centre awards
Jun 10, 2003

SA`s top call centres recognised

Dimension Data, Sanlam and DigitalMall were among the winners at the sixth annual Call Centre Industry Africa awards, which recognises people and companies that have excelled in the industry.

Stephen Whitford
1:30
Magic Quadrant
May 30, 2003

CA solution receives Magic Quadrant rating

The Computer Associates (CA) Unicenter ServicePlus Service Desk solution has been listed as a leader in the Gartner IT Service Desk 2003 Magic Quadrant, says CA.

Computer Associates Africa
3:00
Gold Partner
May 28, 2003

Spescom renews accreditation with Avaya

Spescom has re-established Gold Partner accreditation with Avaya for the supply of call centre and converged communication solutions.

Spescom
6:00
Customer relationship management
May 27, 2003

CRM: It`s time for payback

While there is no instant solution for CRM success, CRM programme managers can help reduce the risk and increase the chances of success by utilising a 14-point checklist.

Doug Leather
 
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