Specialist fund management company Futuregrowth says the Maximizer Enterprise for Notes customer relationship management (CRM) solution implemented by Safmarine has enabled it to integrate its electronic communication platform.
ACCPAC has debuted its Customer Relationship Management (CRM) 5.5 application for small and medium-sized enterprises.
Org Geldenhuys, director of Abacus Recruitment, believes SA software companies have the necessary skills to compete against international organisations.
DST International has unveiled its HiAffinity customer care and billing system and has appointed Computers and Programs Africa as the sole distributor of the product in Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Eurohypo has selected Avaya Internet protocol solutions for use at its multimedia contact centre and branch offices.
ITWeb CX Summit Executive Dinner
The Concerto Software Unison 7.0 customer interaction management (CIM) solution has been released.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The German Federal Office for Labour has extended its contract with EDS to operate its user helpdesk for an additional two years.
Axiz has provided SafeGuard IT with Compaq ePCs for use at its call centre and disaster recovery services facility.
Trade and industry minister Alec Erwin will meet top industrialists in the US next week to promote SA`s ability to provide key outsourcing functions in a bid to attract direct foreign investment.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Pivotal and AdvanceNet have announced an expanded alliance agreement to target the African market.
Financial services IT spending is flat in real terms as the industry has to face up to new challenges posed by a number of new regulations while continuing to maintain current systems.
Customer relationship management (CRM) in the manufacturing sector should be focused on the installed customer base, says Bruce Jones, sales manager for the commercial sector at SAS Institute SA.
Computer Associates International (CA) has unveiled new and enhanced Unicenter management solutions designed for on-demand computing initiatives.