EDS has been awarded a contract to design, implement and manage a helpdesk solution for NTT Communications.
Alcatel subsidiary Genesys Telecommunications Laboratories has been named as a Microsoft Business Solutions independent solutions provider partner.
Alcatel has announced that Gartner has placed its contact centre solutions in the leader quadrant in the Europe, Middle East and Africa markets.
Blue Turtle Technologies says Remedy has achieved the Pink Elephant ITIL Service Support Enhanced PinkVerify status.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Sizwe Medical Fund has implemented an in-sourced document imaging solution from Metrofile to improve its response times to customer queries.
ITWeb CX Summit Executive Dinner
MultiChoice Africa has renewed its IT services outsourcing contract with CS Holdings for another three years, in a deal worth R34 million.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
When companies of the magnitude of Coca-Cola advise that they are withdrawing from the practice of forecasting quarterly earnings, then it is clear that something fundamental has changed in the market.
Plantronics has launched its DA60 digital voice platform for voice over Internet protocol (VOIP) softphones.
Protek will incorporate the Neural Technologies Minotaur solution into its customer care and billing solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Call Centre Showcase, taking place on 8 October, will bring together key industry players in an environment that promotes meaningful business networking.
PIC Solutions has been appointed as a co-seller for the Key Performance Technologies Qnique solution for contact centres.
The Vital Signs VisionNet Internet Protocol Monitor network management solution has been made available through local distributor Cirrus-TechVue.
Corporates that view CRM implementations as technology projects will never realise a return on investment, says Steve Rogers, VP for Siebel Systems UK and SA.