South Africa`s biggest billing companies expect a dramatic increase in customer self-service soon.
A study commissioned by SAS Institute found that data quality can affect the return on investment companies get from customer relationship management (CRM) initiatives.
Gartner has positioned Avaya in the leader quadrant of its Europe, Middle East and Africa Contact Centre Infrastructure Magic Quadrant Infrastructure report, says Avaya.
Scala Business Solutions will integrate Microsoft customer relationship management software into the iScala enterprise resource planning (ERP) solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Latitude IT has installed the Mail Distribution Centre solution at a financial services company in SA.
ITWeb CX Summit Executive Dinner
Spescom DataFusion is implementing an international outbound call centre for Blake & Associates.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
International software company Maximizer Software has opened a branch in SA.
The SAS Marketing Optimisation solution can improve the effectiveness of campaign management, says SAS Institute.
SAS Institute has installed its Campaign Manager solution at First National Bank (FNB).
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
KZN`s Umbogintwini Operations Services` environmental line is helping combat industrial pollution.
Customer contact centre specialist Dialogue says an Atio call centre solution has enabled it to grow its business.
UK-owned call centre company Dialogue Group says it expects to triple its Western Cape staff complement in the next year as it starts serving the pharmaceutical industry from the region.
Businesses are increasingly seeing value in using cellular-based messaging, says Alex Rummel, corporate solutions director at Grapevine Interactive.