Meta Group`s METAmorphosis conference, to be held from 27 to 29 May at Caesars Gauteng, focuses on the challenges of delivering an integrated IT portfolio.
Tiscali World Online will host international customer service speaker Peter Cheales during a breakfast seminar in Sandton on 2 April.
ITWeb readers can win a one-month evaluation of their contact centres by entering the ATIO Contact Centre Evaluation Competition on the ITWeb site.
Geoff Holloway, president and CEO of Search Software America (SSA), will present a free seminar on search and find technologies on 9 April in Fourways. [Local SSA rep: Bateleur Software Solutions]
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Spescom has installed the Avaya Definity Contact Centre solution at Eskom to support the electricity company's customer relationship management (CRM) initiative.
ITWeb CX Summit Executive Dinner
Internet Solutions (IS) has announced the Customer Zone Web site, which features a personalised account management system for its clients.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer relationship management (CRM) software developer, update software, has appointed Synapse Software as a reseller for its product suite in sub-Saharan Africa.
The State IT Agency (SITA) has extended the capacity of its Government Command Centre to include private sector businesses.
Cr'edit Lyonnais has improved the performance of its sales consultants with an intelligent customer relationship management (CRM) system built on the CA CleverPath Aion Business Rules Expert.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
When it comes to valuations, analysts are missing a key intangible of company performance: the competence with which a company manages its customers.
Randburg-based Munnik Basson DaGama has implemented the CellSys messaging platform to deliver personalised SMS messages to debtors.
Woolworths Financial Services has improved its customer service by outsourcing its document management and storage requirements to Metrofile.
Tobacco manufacturers are increasingly finding their marketing hands tied by legislation, but technology is beginning to help them overcome the restrictions and light the way.