The void between strategic planning and execution can be best bridged through engaging properly with clients to understand and deliver what they need.
EDS has signed customer relationship management (CRM) agreements worth a total $77 million with United Airlines, Visanet and ArvinMeritor.
The State IT Agency (SITA), the Department of Trade and Industry, e-Media and Comskills are sponsoring the ICT training of 30 disabled people.
The SA Revenue Services (SARS) has signed a R100 million deal with a four-way consortium for delivery of a distributed contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Local NetIQ distributor 10Net says NetIQ security management solutions enable companies to manage its internal security.
ITWeb CX Summit Executive Dinner
FrontRange achieved a turnaround in the year to 30 June, reporting an operating profit of R0.36 million, compared with a previous R140.07 million loss on continuing operations.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
ProffCom has experienced an increase in its call centre agent efficiency since deploying the Concerto Software unified contact centre platform, says Concerto.
PIC Solutions will provide the Foschini Group with its Contactor Service for the validation and correction of its customer information.
Blind people can now become call centre agents with software developed by a blind programmer.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Midrand-based Ciber Information International has partnered with FrontRange Solutions SA to win a tender for a new IT helpdesk at Johannesburg`s City Power.
Alcatel distributor Bytes Communication Systems has installed the Alcatel OmniPCX 4400 communications platform at Cape Town-based Qbic-Smollans.
Customer relationship management (CRM) needn`t cost the earth, as CRM is much less about technology than it is about orienting the organisation around customer management actions.
Absa aims to capitalise on the global contact centre outsourcing trend, through an outsourcing deal with US-based TransUnion.