In today`s technology roundup: WiFi user numbers to surpass 700m by 2008; flat panel market to treble by 2009; and IBM puts Siebel in ASP mould.
Talgentra will provide African Bank with the Tallyman software solution to support its collections operations in SA.
Spescom DataVoice recently conducted conferences in Gauteng and Cape Town to highlight the importance of multimedia transaction recording technology in contact centres.
Neil Harvey and Associates (NHA) has partnered with DHSwitch to integrate the DHSwitch infrastructure into the Medware solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The customer relationship management (CRM) market is slowly rebounding, says Meta Group.
ITWeb CX Summit Executive Dinner
The customer relationship management (CRM) market appears to be making a comeback, according to a poll by research firm Meta Group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
"Many of the inquiries META Group currently receives from clients relate in some way to the concept of reusable IT `services`," says META Group analyst Daniel Sholler.
First National Bank (FNB) has disposed of its IT Customer Services division to CS Holdings (CSH).
SAS has installed a data mining solution at Absa to provide the bank with a single view of its customer accounts.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
JD Edwards (JDE) has completed the fourth phase of the implementation of its CRM for Financial Services solution at the Bank of America.
CS Holdings has acquired First National Bank`s (FNB`s) IT customer services division, including all operational assets and liabilities as well as 280 staff.
The Business Objects Enterprise 6 business intelligence (BI) software suite will be unveiled at the company`s user conference to take place on July 24 in Kyalami.
Retailers will have to use technology creatively if they are to compete successfully against traditional and new entrants in the industry. This emerged at the Cisco Systems Retail event in Cape Town.