Telecommunications companies must look closely at identifying, retaining and servicing their profitable customers, says Bruce Jones, sales manager at SAS Institute.
The Road Accident Fund (RAF) has installed the Captaris CallXpress solution to improve its interface with the public. [Local Captaris rep: AmVia]
Meta Group will localise its research to vendors providing customer relationship management (CRM) integration services in SA, Namibia, Botswana and Zimbabwe.
Many organisations are making a strategic error in attempting to extend the functionality and coverage of their service desk management tool far beyond its intended uses.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Plantronics won the best headset award at the recent ContactCenterWorld.com Members` Choice Awards held in the US.
ITWeb CX Summit Executive Dinner
Cell C is deploying Spescom technology to support its call centre capabilities.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An effective fault management tool is vital to managing enterprise systems, says Marianne Prins, key account manager at Compuware.
KiQ has signed an agreement with EM&I Business Intelligence incorporating joint business development activities in the areas of credit risk and analytical CRM.
Innovation, though it is one of the most abused words in the 'biz-speak` of our day, is still possibly the most important contributor to successful business operations. Argos seems to have this lesson down pat.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Blick SA is currently entering the testing phase of the deployment of Line 500, the integrated business management solution from Sage.
Companies which aim to derive the maximum value out of their investments in enterprise resource planning (ERP) and customer relationship management (CRM) software need to integrate them with content management tools.
Custom-designed interactive voice technology has proved critical in the success of a new customer support and service programme introduced recently by Pastel Software, says the company.
Spescom has installed an Internet protocol telephony solution at Wings Corporate Travel.