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2:40
NetSupport Manager
Feb 25, 2003

Blue Label releases networking software

Local NetSupport distributor Blue Label Technologies has announced the release of NetSupport Manager 8.0 remote control software.

Blue Label Technology
2:00
Nexoss Unified OSS
Feb 25, 2003

Protek unveils network management solution

The Protek nexoss Unified OSS network management solution has been released.

Protek
3:00
CRM
Feb 24, 2003

CRM in action

I`ve received mail sent from the desks of Jeff Bezos and Christo Davel. It could be because I am a unique and beautiful snowflake. On the other hand, it must just be really good CRM.

Basheera Khan
2:00
Remedy
Feb 21, 2003

AST division implements Remedy at Prestasi

Prestasi Brokers has invested in a custom-built Remedy solution from AST ESM, which combines its workflow, customer relationship management and data warehousing business processes.

GijimaAst
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

4:10
Customer relationship management
Feb 20, 2003

CRM: 10 questions to ask yourself

There is enormous evidence that a correctly aligned and implemented CRM initiative will deliver great benefits, but before embarking on this costly exercise, businesses would do well to ask 10 key questions.

Doug Leather
10 - 10 August 2026

ITWeb CX Summit Executive Dinner

3:30
Online booking
Feb 20, 2003

Cycle Lab implements Microsoft technology

Microsoft has developed an online booking system for local cycling and fitness centre Cycle Lab.

Microsoft SA
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:10
Customer relationship management
Feb 18, 2003

Manchester United selects DiData for CRM

Football club Manchester United has contracted Dimension Data to deliver an integrated customer relationship management (CRM) strategy.

Dimension Data South Africa
2:50
Unicenter ServicePlus
Feb 17, 2003

Cingular, CA integrate solutions

Cingular Wireless and Computer Associates International (CA) have announced the integration of the Cingular Wireless Enterprise Platform with the CA Unicenter ServicePlus Service Desk.

Computer Associates Africa
2:10
Contact centre
Feb 14, 2003

Atio implements WesBank contact centre

WesBank has contracted Atio as its preferred contact centre technology partner.

ATIO
10 - 10 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:00
Feb 13, 2003

US support company moves into SA

A US-based tech support company is establishing itself in SA and is investigating the possibility of setting up a call centre operation in Johannesburg, providing a platform for job creation and dollar-based revenue generation.

Rodney Weidemann
2:40
Feb 13, 2003

CRM linked to good performance

Research findings released in Europe show for the first time that sound customer management is linked with better business performance. The assessment model used for the study is now being rolled out in SA.

Staff Writer
1:30
Oracle e-business
Feb 12, 2003

Oracle secures Interflora contract

Interflora will implement several Oracle solutions at its UK office to improve member florist services and responsiveness to customer requests.

Oracle SA
3:10
Feb 11, 2003

JDE launches CRM 2.0

JD Edwards (JDE) has announced its CRM 2.0 customer relationship management (CRM) offering.

PeopleSoft
 
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