Customer-facing and support personnel are integral to the customer relationship management process.
The Western Cape government has launched its Cape Gateway, part of its e-government strategy, which aims to cut red tape and promote the province`s call centre credentials.
Solutional has named Networks Unlimited as a value-added reseller (VAR) for its Radical customer relationship management solution.
The SAS Interaction Manager 1.1 event-driven marketing solution, which tracks individual customer behaviour, has been unveiled.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FrontRange`s US subsidiary has secured a $6 million revolving line of credit from Silicon Valley Bank, even though it already has significant cash resources.
ITWeb CX Summit Executive Dinner
Following its appointment 18 months ago as a value-added reseller (VAR) for Interactive Intelligence, Atio reports back on the business contracts it has secured.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Tiscali has partnered the Automobile Association (AA) in the AA World of Benefits customer rewards programme.
Computer Associates (CA) has released the Unicenter ServicePlus service-aware technology, which enables developers to embed self-management capabilities into applications built with Microsoft Visual Studio .Net 2003.
The Ixos-DataArchiving for Siebel solution has been made available through local partner Datacentrix.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Fifteen students from Opticall, a company that offers contact centre training for the blind and partially-sighted, recently visited AST for a tour.
Dimension Data won two awards at the Call Centre Industry Africa awards held in Sandton last week.
Microsoft has extended its contract with CS Holdings (CSH) to include call centre, telesales and telemarketing services.
The SAS Marketing Optimisation solution, designed to enable direct marketers to improve their campaign management processes, has been released.