Computer Associates International (CA) says its Unicenter Asset Management, Argis and ServicePlus Service Desk solutions received good ratings from Spex.
Andr'e Zitzke, solutions architect at SAS Institute, believes that enabling more effective multi-channel dialogues will benefit companies.
MTN has reduced its prepaid customer churn following the implementation of a data mining tool provided by SAS Institute.
Dimension Data is managing a Web services project for Volkswagen SA, to enable it to have improved communication between itself, its dealers and Volkswagen in Germany.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer Inter@ction Solutions magazine named the Epicor Clientele Customer Support 8.0 solution as its 2002 product of the year, says local Epicor distributor New Era Solutions.
ITWeb CX Summit Executive Dinner
Mercury Interactive has released the findings of a survey conducted by BMRB International regarding contact centre efficiency.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Rockwell FirstPoint Contact, a US-based provider of call centre solutions, has formed a business partnership with AST Networks.
Oracle has shown that the effective use of customer relationship management (CRM) can benefit a company`s bottom line, says Joe Heunes, director of support services at Oracle SA.
It may have been a tumultuous six months since Microsoft Great Plains bought Navision to form Microsoft Business Solutions (MBS), but the future looks rosy, says MBS regional manager, Chris Harris.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
ACCPAC International has acquired eWare, an Ireland-based developer of customer relationship management software.
Spescom has integrated several regional Auto & General call centres in a multimillion-rand project.
New Meta Group research indicates that cutting back on IT spend has hit the proverbial wall, with any further cuts likely to pose a serious threat to core business. Despite this, cutting costs is still the top IT priority for most companies.
Before investing in a contact centre, a company must consider the real business value-add as well as its future requirements.