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4:20
Customer service
Jan 8, 2003

Customer management in 2003

Here`s wishing that 2003 will see a change of attitude and an end to all the hype in the customer management domain.

Doug Leather
2:10
Network outsourcing
Jan 7, 2003

EDS, Bank of America sign outsourcing agreement

EDS and Bank of America have signed a 10-year, $4.5 billion managed network outsourcing service agreement.

EDS South Africa
2:30
Dec 12, 2002

Business Objects partners with BT

Business Objects has entered into an alliance with British Telecommunications (BT) to deliver customer relationship management solutions combined with Business Objects` business intelligence offering.

Business Objects
3:30
Dec 10, 2002

Nortel, Stratus unveil contact centre solution

The Nortel Networks Symposium Call Centre Server Release 4.2 for the Stratus Technologies ftServer portfolio has been released.

Nortel Networks
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:10
Salary survey
Dec 10, 2002

Top dogs in call centres get R1m

Senior executives can expect to earn up to R1 million a year if they get to the top of the call centre industry in SA, according to the annual Questconnect call centre salary survey.

Staff Writer
10 - 10 August 2026

ITWeb CX Summit Executive Dinner

2:40
NetSupport
Dec 9, 2002

JMR releases PCI solutions

JMR Software has announced the PCI NetSupport Manager and NetSupport Total Cost of Ownership solutions, which supplement its range of performance management products.

Kerry Botha PR
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

4:50
Content management
Dec 5, 2002

If customers are important, content is important

When the phrase "content management" is mentioned in most boardrooms, it conjures up images of past glories of bygone dot-com days. However, this image is incorrect and potentially dangerous for organisations.

Paul Mullon
2:00
Dec 4, 2002

Storm launches toll-free service

Storm has unveiled its International Toll-Free Service, which can provide a series of toll-free numbers to more than 60 countries.

storm
6:20
Nov 29, 2002

Affinity provides service portal

Affinity Logic has established a customised service portal to provide an overview of the services and service levels that the company is providing to its customers.

UCS Group
10 - 10 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

1:40
Nov 27, 2002

IFS helps Swedish utility enhance business processes

Renova, a waste management and recycling company in western Sweden, has extended its use of IFS Applications.

IFS
1:50
Nov 22, 2002

CRM still crucial, says BMI-T

Despite the economic climate, SA`s top 400 companies believe that an integrated customer relationship management (CRM) system is crucial to long-term business success, says BMI-TechKnowledge.

Staff Writer
5:10
Nov 21, 2002

Concerto unveils customer interaction solution

The Concerto Software EnsemblePro 5.0 customer interaction management solution has been released.

Aspect Software
5:50
Nov 21, 2002

Ster-Kinekor launches speech-powered booking service

Intelleca has provided Ster-Kinekor with its Voice & Mobile voice recognition system to automate the cinema entertainment company`s call centre.

Bytes Connect
 
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