The Concerto Software Unison 7.0 customer interaction management (CIM) solution has been released.
The German Federal Office for Labour has extended its contract with EDS to operate its user helpdesk for an additional two years.
Axiz has provided SafeGuard IT with Compaq ePCs for use at its call centre and disaster recovery services facility.
Trade and industry minister Alec Erwin will meet top industrialists in the US next week to promote SA`s ability to provide key outsourcing functions in a bid to attract direct foreign investment.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Pivotal and AdvanceNet have announced an expanded alliance agreement to target the African market.
ITWeb CX Summit Executive Dinner
Financial services IT spending is flat in real terms as the industry has to face up to new challenges posed by a number of new regulations while continuing to maintain current systems.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer relationship management (CRM) in the manufacturing sector should be focused on the installed customer base, says Bruce Jones, sales manager for the commercial sector at SAS Institute SA.
Computer Associates International (CA) has unveiled new and enhanced Unicenter management solutions designed for on-demand computing initiatives.
Comparex Africa has completed the installation of a customer care centre for the provincial government of the Northwest province.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Few people in business today can be unaware of the impact of poor data on the effectiveness of customer management, along with other important aspects of business.
EDS has entered into business agreements with PMU, Banque Martin Maurel and Wanadoo.
Severn Trent Africa and arivia.kom are developing a customer relationship management platform for waste utility Pikitup.
The Health Professionals Council of SA (HPCSA) has named Atio as its contact centre partner.