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3:10
CRM
Nov 20, 2002

Now is not the time to cut CRM costs

Companies looking to cut costs and reduce pressure on budgets are likely to target such areas as CRM which are viewed as discretionary. However, in many cases this would be a counter-productive, even destructive action.

Doug Leather
3:10
MetaFrame XP
Nov 20, 2002

Citrix, others develop server, client solution

Citrix Systems is working with IBM and VMware to develop an interoperable server and client consolidation solution.

Citrix Systems
3:00
Accpac
Nov 19, 2002

Jacuzzi retailer standardises on ACCPAC

TRU Spas has implemented ACCPAC hosted business management applications to handle all its accounting, customer relationship management and Web-store functions.

Sage Enterprise
3:40
Nov 18, 2002

Camsoft offers Multiactive CRM solution

Local Multiactive Software distributor Camsoft Solutions has announced the availability of the Maximizer Enterprise 7.5 customer relationship management (CRM) solution.

CyberVision
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:50
Nov 14, 2002

Sagent secures US contract

Synchronoss, a US-based provider of business process outsourcing, will implement a Sagent Data Load Server to integrate its customer data.

10 - 10 August 2026

ITWeb CX Summit Executive Dinner

4:00
Datacraft Asia
Nov 14, 2002

Datacraft Asia wins new contracts

Rising investment in India`s IT-enabled services sector is delivering new business for Datacraft Asia, says the company.

Dimension Data South Africa
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

2:10
TRIAD
Nov 14, 2002

Absa contracts PIC for customer management

PIC Solutions has installed the Fair, Isaac Triad customer management system at Absa.

PIC Solutions
1:50
Datacraft
Nov 14, 2002

Datacraft profits from Indian 'euphoria`

Dimension Data subsidiary Datacraft Asia is experiencing a steady stream of business as international firms migrate their call centres to India.

Dimension Data South Africa
3:20
FNB
Nov 13, 2002

The morality police

First National Bank doesn`t trust me, which I can understand. But it also doesn`t trust its own employees to exercise self-restraint when it comes to e-mail. And these are the people we trust with our money?

Phillip de Wet
10 - 10 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

3:50
Outsourcing
Nov 13, 2002

Chicago satisfied with Unisys

User satisfaction levels at the city of Chicago in the US are up 29% after it outsourced its distributed IT infrastructure to Unisys and its data centre to Acxiom, says Unisys.

Unisys Africa
1:40
Absa call centre
Nov 13, 2002

Absa invests R100m in call centre

Banking group Absa is spending R100 million on a call centre that is aimed at providing banking services to customers.

Staff Writer
3:30
Adaptive Server
Nov 12, 2002

FNB Corporate implements Sybase solution

Sybase has installed its Adaptive Server IQ Multiplex 12.0 analytical database at FNB Corporate to help the financial institution identify its most profitable customers.

Sybase SA
3:50
Strategies
Nov 11, 2002

AVeS changes business model

Security solutions and services provider AVeS Cyber Security has shifted its business model to accommodate a call centre.

AVeS Cyber Security
 
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