Internet Solutions (IS) has announced the Customer Zone Web site, which features a personalised account management system for its clients.
Customer relationship management (CRM) software developer, update software, has appointed Synapse Software as a reseller for its product suite in sub-Saharan Africa.
The State IT Agency (SITA) has extended the capacity of its Government Command Centre to include private sector businesses.
Cr'edit Lyonnais has improved the performance of its sales consultants with an intelligent customer relationship management (CRM) system built on the CA CleverPath Aion Business Rules Expert.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
When it comes to valuations, analysts are missing a key intangible of company performance: the competence with which a company manages its customers.
ITWeb CX Summit Executive Dinner
Randburg-based Munnik Basson DaGama has implemented the CellSys messaging platform to deliver personalised SMS messages to debtors.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Woolworths Financial Services has improved its customer service by outsourcing its document management and storage requirements to Metrofile.
Tobacco manufacturers are increasingly finding their marketing hands tied by legislation, but technology is beginning to help them overcome the restrictions and light the way.
Telecommunications companies must look closely at identifying, retaining and servicing their profitable customers, says Bruce Jones, sales manager at SAS Institute.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Road Accident Fund (RAF) has installed the Captaris CallXpress solution to improve its interface with the public. [Local Captaris rep: AmVia]
Meta Group will localise its research to vendors providing customer relationship management (CRM) integration services in SA, Namibia, Botswana and Zimbabwe.
Many organisations are making a strategic error in attempting to extend the functionality and coverage of their service desk management tool far beyond its intended uses.
Plantronics won the best headset award at the recent ContactCenterWorld.com Members` Choice Awards held in the US.