Cell C is deploying Spescom technology to support its call centre capabilities.
An effective fault management tool is vital to managing enterprise systems, says Marianne Prins, key account manager at Compuware.
KiQ has signed an agreement with EM&I Business Intelligence incorporating joint business development activities in the areas of credit risk and analytical CRM.
Innovation, though it is one of the most abused words in the 'biz-speak` of our day, is still possibly the most important contributor to successful business operations. Argos seems to have this lesson down pat.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Blick SA is currently entering the testing phase of the deployment of Line 500, the integrated business management solution from Sage.
ITWeb CX Summit Executive Dinner
Companies which aim to derive the maximum value out of their investments in enterprise resource planning (ERP) and customer relationship management (CRM) software need to integrate them with content management tools.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Custom-designed interactive voice technology has proved critical in the success of a new customer support and service programme introduced recently by Pastel Software, says the company.
Spescom has installed an Internet protocol telephony solution at Wings Corporate Travel.
Local NetSupport distributor Blue Label Technologies has announced the release of NetSupport Manager 8.0 remote control software.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Protek nexoss Unified OSS network management solution has been released.
I`ve received mail sent from the desks of Jeff Bezos and Christo Davel. It could be because I am a unique and beautiful snowflake. On the other hand, it must just be really good CRM.
Prestasi Brokers has invested in a custom-built Remedy solution from AST ESM, which combines its workflow, customer relationship management and data warehousing business processes.
There is enormous evidence that a correctly aligned and implemented CRM initiative will deliver great benefits, but before embarking on this costly exercise, businesses would do well to ask 10 key questions.