Grintek Telecom has provided Digital Mall with an integrated voice and data e-business platform.
Alcatel has installed OmniPCX 4400 platforms at Comair countrywide.
Sun Microsystems and PeopleSoft are integrating their technologies to provide a secure federated identity management system controlled through a single sign-on.
Dimension Data is merging its key services call centres in Gauteng into a centralised operations centre based at the company`s new Bryanston headquarters.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cognos has been named as a visionary company in the Gartner Corporate Performance Management Suites Magic Quadrant, the company says.
ITWeb CX Summit Executive Dinner
The Camsoft MaxSMS application, which transmits and tracks the delivery of SMS messages in Maximizer, has been released, says Camsoft Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
BMC Software, one of the world`s largest systems management groups, and MGX expect to benefit significantly from BMC`s purchase of Remedy from the failing Peregrine.
ACCPAC says readers of Windows and .Net e-zines have rated the company as the top provider of customer relationship management software.
PG Bison, a local distributor of panel and wood products, has contracted EOH to upgrade its existing IT infrastructure to support supply chain and customer service functionality in the company.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The International Data Corporation (IDC) found that SAS was the largest customer relationship management (CRM) analytic applications vendor by revenue last year, says SAS Institute.
Technology has made it possible to gather more information on individuals than ever before, leading most people to protect their privacy ever more zealously.
Comparex Africa Western Cape has implemented a consolidated interface for Metropolitan Life call centre agents.
Software Futures has delivered a technology-based training application to the Vodacom Customer Care department to improve staff skills on the Siebel Systems solution.