Microsoft has developed an online booking system for local cycling and fitness centre Cycle Lab.
Football club Manchester United has contracted Dimension Data to deliver an integrated customer relationship management (CRM) strategy.
Cingular Wireless and Computer Associates International (CA) have announced the integration of the Cingular Wireless Enterprise Platform with the CA Unicenter ServicePlus Service Desk.
WesBank has contracted Atio as its preferred contact centre technology partner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A US-based tech support company is establishing itself in SA and is investigating the possibility of setting up a call centre operation in Johannesburg, providing a platform for job creation and dollar-based revenue generation.
ITWeb CX Summit Executive Dinner
Research findings released in Europe show for the first time that sound customer management is linked with better business performance. The assessment model used for the study is now being rolled out in SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Interflora will implement several Oracle solutions at its UK office to improve member florist services and responsiveness to customer requests.
JD Edwards (JDE) has announced its CRM 2.0 customer relationship management (CRM) offering.
Computer Associates International (CA) says its Unicenter Asset Management, Argis and ServicePlus Service Desk solutions received good ratings from Spex.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Andr'e Zitzke, solutions architect at SAS Institute, believes that enabling more effective multi-channel dialogues will benefit companies.
MTN has reduced its prepaid customer churn following the implementation of a data mining tool provided by SAS Institute.
Dimension Data is managing a Web services project for Volkswagen SA, to enable it to have improved communication between itself, its dealers and Volkswagen in Germany.
Customer Inter@ction Solutions magazine named the Epicor Clientele Customer Support 8.0 solution as its 2002 product of the year, says local Epicor distributor New Era Solutions.