Vodacom is pleased with the stability of the AtioCALL call centre software, says Atio.
Cell C is implementing Spescom technology to support its call centre abilities.
There is a trend to move the automated functions of call centres away from the front-end switches and onto a software platform, says Paul Fick, MD of Spescom DataFusion.
The Pivotal Contact Centre solution, which integrates with the Pivotal customer relationship management suite, has been released, says AdvanceNet-Pivotal.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Protek will supply Malitel, the wireless unit of Mali`s telecommunications operator, with its Customer Care and Billing system and Analytical Business Reporting solution.
ITWeb CX Summit Executive Dinner
EDS has combined its client care and sales organisations, and has appointed Charles Griffith to run the group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Why is it that when I phone a call centre I have to repeat my details to every person I talk to? Isn`t it time for some form of single sign-on for this industry?
Siemens' Aspect call centre system has added another dimension to the Big Brother II mix - the ability to listen in on the housemates, even when they're not on screen.
Grotek Communications has been appointed as a Plantronics value-added reseller (VAR) specialising in Plantronics call centre and office headset solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Regent Insurance has become the first company in SA to implement the Oracle FastForward product suite.
SafeGuard iT has established a purpose-built call centre recovery facility in Randburg.
Ster-Kinekor has outsourced its IT department help desk to Artec Computer Systems.
Dimension Data has established an interactive customer management facility at its new premises in Bryanston.