Mercury Interactive has released the findings of a survey conducted by BMRB International regarding contact centre efficiency.
Rockwell FirstPoint Contact, a US-based provider of call centre solutions, has formed a business partnership with AST Networks.
Oracle has shown that the effective use of customer relationship management (CRM) can benefit a company`s bottom line, says Joe Heunes, director of support services at Oracle SA.
It may have been a tumultuous six months since Microsoft Great Plains bought Navision to form Microsoft Business Solutions (MBS), but the future looks rosy, says MBS regional manager, Chris Harris.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
ACCPAC International has acquired eWare, an Ireland-based developer of customer relationship management software.
ITWeb CX Summit Executive Dinner
Spescom has integrated several regional Auto & General call centres in a multimillion-rand project.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
New Meta Group research indicates that cutting back on IT spend has hit the proverbial wall, with any further cuts likely to pose a serious threat to core business. Despite this, cutting costs is still the top IT priority for most companies.
Before investing in a contact centre, a company must consider the real business value-add as well as its future requirements.
Here`s wishing that 2003 will see a change of attitude and an end to all the hype in the customer management domain.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
EDS and Bank of America have signed a 10-year, $4.5 billion managed network outsourcing service agreement.
Business Objects has entered into an alliance with British Telecommunications (BT) to deliver customer relationship management solutions combined with Business Objects` business intelligence offering.
The Nortel Networks Symposium Call Centre Server Release 4.2 for the Stratus Technologies ftServer portfolio has been released.
Senior executives can expect to earn up to R1 million a year if they get to the top of the call centre industry in SA, according to the annual Questconnect call centre salary survey.