Old Mutual SA is utilising a SAS solution to determine its clients' lifetime value.
Dimension Data has signed a partnership agreement with Quadstone, a predictive marketing software company, in a move to leverage the companies` customer relationship management (CRM) and analytics offerings.
Dimension Data has installed new call centre technology and telephony services valued at R5.6 million at the Unilever head offices in KwaZulu-Natal.
Bayer UK has installed the Cognos Series 7 solution to provide its enterprise with Web-based access to essential information.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Johannesburg Water has contracted Alcatel Business Systems to provide it with a new communications system in a R3.7 million deal.
ITWeb CX Summit Executive Dinner
Mark Ehmke, MD of Staffware SA, believes that the more successful a company is, the more difficult it becomes to handle the influx of new customers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Following its acquisition of Interact Commerce, Sage has made the Interact SalesLogix customer relationship management (CRM) solution available to the local market.
The Meta Group has ranked PeopleSoft as the lead challenger in its METAspectrum for customer relationship management (CRM) evaluation, says local PeopleSoft distributor activ8.
The Ixos-eCONtext for Siebel 7 solution has been released through local distributor Datacentrix.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Camsoft Solutions has installed a 30-seat Maximizer Enterprise customer relationship management solution at PSG Investment Bank.
ACCPAC Africa launched its eCRM solution at a series of breakfast seminars held recently in Johannesburg, Durban and Cape Town.
Global asset management company Coronation Fund Managers has selected Atio Corporation as its partner for all voice-related solutions and services.
Corey Springett, business development manager at SAS Institute, believes that business intelligence solutions can help the insurance industry overcome certain difficulties.