Rising investment in India`s IT-enabled services sector is delivering new business for Datacraft Asia, says the company.
PIC Solutions has installed the Fair, Isaac Triad customer management system at Absa.
Dimension Data subsidiary Datacraft Asia is experiencing a steady stream of business as international firms migrate their call centres to India.
First National Bank doesn`t trust me, which I can understand. But it also doesn`t trust its own employees to exercise self-restraint when it comes to e-mail. And these are the people we trust with our money?
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
User satisfaction levels at the city of Chicago in the US are up 29% after it outsourced its distributed IT infrastructure to Unisys and its data centre to Acxiom, says Unisys.
ITWeb CX Summit Executive Dinner
Banking group Absa is spending R100 million on a call centre that is aimed at providing banking services to customers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Sybase has installed its Adaptive Server IQ Multiplex 12.0 analytical database at FNB Corporate to help the financial institution identify its most profitable customers.
Security solutions and services provider AVeS Cyber Security has shifted its business model to accommodate a call centre.
SAS has teamed up with IBM to jointly deliver business intelligence solutions in the Europe, Middle East and Africa region.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AST Enterprise Solutions Management has launched the Princeton Softech Archive for Servers Clarify Edition solution.
Scala Business Solutions says its half-year customer survey reflected an increase in overall customer satisfaction across all business areas.
CS Holdings (CSH) has implemented a helpdesk at its Midrand premises to provide support to Absa staff undergoing Microsoft training.
A KPMG Consulting and Atos Origin research report states that the majority of businesses in the UK are investing in customer relationship management (CRM) initiatives to achieve their business goals.