A combination of technology and new approaches has changed the face of the call centre market, says Paul Fick, MD of Spescom DataFusion.
Business Edge Systems has announced the local availability of MyNetonomy, a customer-facing software solution designed for the telecommunications industry.
The Association of Support Professionals has recognised the Cognos Global Customer Services Portal as one of the 10 best Web support sites of the year, says Cognos.
The 3Com NBX Contact Centre Solution Providers Programme has been launched to expand the array of software and services for the NBX family of IP-based business telephone systems.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Sofrecom has installed the Ga"ia customer care and billing system at Mauritius Telecom.
ITWeb CX Summit Executive Dinner
Former Internet service provider NetActive has bought outsourced call centre business Call Centre Nucleus from MB Technologies, the group about to delist.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An incentive recently offered by a Virgin company illustrates the potential of making customer retention a case of masterfully executed creative concepts.
The RightFax Connector, distributed locally by AmVia, has been developed for the Oracle E-Business Suite`s customer relationship management applications.
Grintek Telecom has provided Digital Mall with an integrated voice and data e-business platform.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Alcatel has installed OmniPCX 4400 platforms at Comair countrywide.
Sun Microsystems and PeopleSoft are integrating their technologies to provide a secure federated identity management system controlled through a single sign-on.
Dimension Data is merging its key services call centres in Gauteng into a centralised operations centre based at the company`s new Bryanston headquarters.
Cognos has been named as a visionary company in the Gartner Corporate Performance Management Suites Magic Quadrant, the company says.