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Kalahari.net contracts Comparex Africa COA

Comparex Africa Customer Oriented Applications (COA) will implement a business intelligence solution for Kalahari.net to allow the online retailer to analyse its customer information.

Business Connexion

JDE to offer CRM solutions on Linux

JD Edwards (JDE) is planning to offer JDE customer relationship management (CRM) applications built on a Linux-based infrastructure from IBM.

ACCPAC enhances eCRM

ACCPAC Africa has announced the ACCPAC eCRM 5.0 Web and wireless customer relationship management (CRM) solution.

Sage Enterprise

Using CRM to stop employee cyberskiving

Customer relationship management (CRM) can help provide a solution for those companies that lose valuable man-hours to cyberskiving.

Rudy Nadler-Nir

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

SAS to release text-mining solution

SAS Institute plans to release the SAS Text Miner later this year. The solution will extract and analyse information from collections of unstructured text documents.

11 - 11 August 2026

ITWeb CX Summit Executive Dinner

Telecom Namibia upgrades call centre

ATIO has assisted Telecom Namibia to upgrade its call centre with CyberCall software to improve its quality of service.

Atio Corporation

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Local companies need to re-examine CRM strategy

SA companies have to control customer data from multiple sources to realise customer relationship management (CRM) goals, says Andrew Connold, MD of Synergy.

Gartner lists SAS as a CRM analytics leader

SAS says it has been listed in the Gartner Customer Relationship Management (CRM) Analytics Suite Magic Quadrant.

Microsoft to enter CRM market next year

Microsoft is planning to release a customer relationship management (CRM) package next year, built on technology from its Great Plains division.

eCommunications

11 - 11 August 2026

ITWeb CX Summit 2025

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

First Technology call centre goes live

First Technology`s national call centre has gone live at its head office in Kyalami.

First Technology

Brio enhances Handelsbanken`s customer relations

AST ESM, sole Southern African distributor for Brio Software, says Handelsbanken has installed the Brio Intelligence suite to analyse customer information.

AST Networks assists Nestl'e SA

AST Networks has provided Nestl'e SA with Philips SOPHO 810 Call@Net software to meet their call centre requirements.

Call Centre Academy team regroups in new company

The original management and staff of Call Centre Academy, once a subsidiary of MB Worksoft, have broken away to establish an independent call centre training company under the name Contact Centre World of Learning.

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