The Camsoft MaxSMS application, which transmits and tracks the delivery of SMS messages in Maximizer, has been released, says Camsoft Solutions.
BMC Software, one of the world`s largest systems management groups, and MGX expect to benefit significantly from BMC`s purchase of Remedy from the failing Peregrine.
ACCPAC says readers of Windows and .Net e-zines have rated the company as the top provider of customer relationship management software.
PG Bison, a local distributor of panel and wood products, has contracted EOH to upgrade its existing IT infrastructure to support supply chain and customer service functionality in the company.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The International Data Corporation (IDC) found that SAS was the largest customer relationship management (CRM) analytic applications vendor by revenue last year, says SAS Institute.
ITWeb CX Summit Executive Dinner
Technology has made it possible to gather more information on individuals than ever before, leading most people to protect their privacy ever more zealously.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Comparex Africa Western Cape has implemented a consolidated interface for Metropolitan Life call centre agents.
Software Futures has delivered a technology-based training application to the Vodacom Customer Care department to improve staff skills on the Siebel Systems solution.
Safmarine Computer Services has acquired reseller rights from Canada's Cognicase to distribute the Maximizer Enterprise for Notes solution locally.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
SAP has certified the Compuware TestPartner 5.1.0 testing solution for use in SAP Web Application Server technology.
Absa Direct has extended the Captaris RightFax solution to enable its contact centre staff to deal more efficiently with customers, says local Captaris distributor AmVia.
QSP, the school and youth fundraising subsidiary of The Reader`s Digest Association, has contracted EDS to supply it with customer relationship management services.
Affinity Logic has developed an integrated service centre in Sunninghill, through which it handles over 14 500 calls per month.