The current trend to integrating enterprise business applications into suites presents new challenges to the extracting, transforming and loading process.
Much has been made of the challenge Linux poses to the Microsofts of the world when it comes to desktops and servers, but little attention is paid to equally lucrative markets in which Linux is already starting to play a significant role: retail and service industries.
Thomas Cook Tour Operators will implement the Lexign Suite to improve its customer service and operational efficiency.
Netonomy has appointed Business Edge Systems as the local distributor and systems integrator for the MyNetonomy e-commerce software solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Human resource (HR) professionals need to undergo a change in thinking in today's competitive environment, says Andre Zitzke, CTO at SAS Institute.
ITWeb CX Summit Executive Dinner
Global provider of customer relationship management solutions, ICT Group, has standardised on Enterasys Gigabit Ethernet and virtual private networking solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Growing share of wallet is not difficult, but it can be the most profound change you make in your business.
The Insurance Brokers` Resource Centre (IBRC) has selected Atio as the prime contractor for its contact centres.
Vodacom is pleased with the stability of the AtioCALL call centre software, says Atio.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Cell C is implementing Spescom technology to support its call centre abilities.
There is a trend to move the automated functions of call centres away from the front-end switches and onto a software platform, says Paul Fick, MD of Spescom DataFusion.
The Pivotal Contact Centre solution, which integrates with the Pivotal customer relationship management suite, has been released, says AdvanceNet-Pivotal.
Protek will supply Malitel, the wireless unit of Mali`s telecommunications operator, with its Customer Care and Billing system and Analytical Business Reporting solution.