Viv Crone, CEO of Spescom DataVoice, examines how the multimedia transaction recording industry has changed in recent years.
Alcatel Business Systems has opened a contact centre as part of the Gauteng-on-Line Project.
Pivotal says Regus, a global supplier of outsourced office space, has implemented its customer relationship management software to improve the management of its customer monitoring.
Computer Associates International (CA) has announced the CustomerConnect set of Web-based self-service capabilities.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CS Holdings, sole sub-Saharan Africa Kronos distributor, says Kronos received the Omega NorthFace ScoreBoard Award.
ITWeb CX Summit Executive Dinner
Teradata, represented locally by National Data Systems, has announced the Touchpoint Server as part of its customer relationship management (CRM) suite.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SAS Institute has been contracted to provide a customer intelligence solution for Metropolitan Life.
Almost 80% of respondents to a local survey conducted by CompTIA`s Services Section said the quality of their IT providers` service "meets expectations".
First National Bank (FNB) has licensed the SAS Marketing Automation solution to increase its customer-centricity through personalised marketing campaigns.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In a deal worth R3.2 million, Dimension Data has implemented a virtual call centre to improve Discovery Health`s customer service.
CRM2, a regional partner for Infra, has announced the InfraActive solution.
According to the Gartner Group, the Alcatel OmniTouch contact centre solution is positioned in the leader quadrant for the Europe, Middle East and Africa region.
Integrated Card Technology, an associate company of Namitech, will provide smart cards for Lanc^ome SA`s electronic relationship programme.