Mark Ehmke, MD of Staffware SA, believes that the more successful a company is, the more difficult it becomes to handle the influx of new customers.
Following its acquisition of Interact Commerce, Sage has made the Interact SalesLogix customer relationship management (CRM) solution available to the local market.
The Meta Group has ranked PeopleSoft as the lead challenger in its METAspectrum for customer relationship management (CRM) evaluation, says local PeopleSoft distributor activ8.
The Ixos-eCONtext for Siebel 7 solution has been released through local distributor Datacentrix.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Camsoft Solutions has installed a 30-seat Maximizer Enterprise customer relationship management solution at PSG Investment Bank.
ITWeb CX Summit Executive Dinner
ACCPAC Africa launched its eCRM solution at a series of breakfast seminars held recently in Johannesburg, Durban and Cape Town.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Global asset management company Coronation Fund Managers has selected Atio Corporation as its partner for all voice-related solutions and services.
Corey Springett, business development manager at SAS Institute, believes that business intelligence solutions can help the insurance industry overcome certain difficulties.
PIC Solutions has installed the Contactor service at a fashion retail group Edcon, for data cleaning and validation of customer telephone numbers.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Financial Services Board has installed a call centre to streamline services and deal with an expected increase in queries and complaints.
Research house Gartner reports that businesses are finally seeing CRM as an important business priority rather than an IT issue.
CallCentreCity Technology & Training (CCCT&T) has signed an agreement with The Resource Group for the management of its recruitment, staffing, training and skills development requirements.
Pastel Software, Resolve and Equator Technologies have developed a small to medium enterprise solution that integrates accounting, payroll and customer relationship management packages.