Spescom says a call centre it installed for Telecommunications Facilities Management is the first to use the Avaya IP600 call centre technology.
AST Networks has installed a Philips DECT solution on behalf of AST DTS for its client Remedial Hardware Maintenance (RHM).
Paul Fick, customer contact solutions manager at Spescom, discusses how customer contact centres can be integrated into an organisation's other systems.
Teradata, locally represented by National Data Systems, has installed a data warehousing solution at Lufthansa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A look at whether return on investment is the right metric to justify enterprise application integration.
ITWeb CX Summit Executive Dinner
Metropolitan Life has installed an analytical customer relationship management (CRM) solution from SAS Institute.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Chordiant Software, represented locally by Bytes Business Solutions, says its products are now available on the IBM WebSphere application server platform.
Personalisation is a business imperative, and the backbone of loyalty and one-to-one marketing campaigns, but it does have the potential to over-step privacy boundaries.
SAP says ISM has ranked the mySAP Customer Relationship Management (CRM) software as one of the top 15 CRM packages in its 2002 evaluation of providers.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Tony Farah, executive chairman at Spescom, says data integrity and the correct management thereof are essential for the successful running of a business.
AdvanceNet is to implement its Pivotal eRelationship 2000 solution at Sygenta SA to assist the company in its interactions with its clients.
World Online has announced its My.WorldOnline facility to its dial-up subscribers, offering administrative and other services associated with Internet accounts.
Avaya will examine the future of converged business communications technologies at the Dimension Data Customer Interactive Solutions conference starting on Wednesday in Vanderbijlpark.