Avaya will examine the future of converged business communications technologies at the Dimension Data Customer Interactive Solutions conference starting on Wednesday in Vanderbijlpark.
Nortel Networks has announced two Interactive Voice Response (IVR) platforms for enterprises.
Avaya has formed an alliance with Hitachi through which the companies will jointly develop and provide solutions for customer relationship management.
Avaya has announced a global alliance with IBM to integrate its customer relationship management (CRM) solutions with IBM`s middleware, e-business and eServer solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In a sluggish economy, customers spend less, making it doubly important for companies to gain share of customer rather than share of market.
ITWeb CX Summit Executive Dinner
Cognos says it has won the Service and Support Professionals Association (SSPA) WebStar Service Award for its Cognos customer services portal.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
HP is building a pre-repair qualification and repair facility in Port Elizabeth to benefit its Eastern Cape customers.
Avaya has introduced two new solutions in its Proactive Contact Management Solutions portfolio for customer relationship management.
Avaya has installed its Proactive Contact Management and Self-Service Solutions at the University of Alabama.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AdvanceNet will implement its Pivotal solution at Concilium Technologies to assist the company with its sales and service management systems.
Vodacom has appointed the AST Group as one of its operational and business support partners in the Democratic Republic of Congo.
Rockwell Electronic Commerce will in future be known as Rockwell FirstPoint Contact.
Spescom will provide Eskom with a contact centre solution to address its customer relationship management requirements.