Mark Vletter, founder of Dutch cloud telecoms provider Voys, shares his insights and expertise with international audiences in his Founder’s Newsletter.
A ‘fit’ company responds quickly to changes in the market, maintains high levels of productivity and efficiency and achieves its strategic goals, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
Avaya helps companies with their contact centres so they can experience technology innovation without disruption to their existing operations.
Businesses need to move away from the mindset they had post-COVID, says Kemtek Imaging Systems.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Webex Calling customers to advance business success with CallCabinet’s revolutionary, cloud-native call recording solutions.
With over 700 employees currently, the credit bureau commits to further increase its local workforce this year.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer engagement company to host CX-themed ITWeb Executive Breakfast on 19 April at The Venue, Green Park.
While some services remain offline, the city says it has seen improvements in system performance, particularly in billing activities and cash collection.
With an integrated telephony system, a record of all communications with your customers is kept in one place and is accessible to all team members, says Jed Hewson, CEO of 1Stream.
The customer experience needs to be consistent and continuous regardless of which medium of interaction is used, which requires both integration and collaboration, says Navinder Singh, GM at In2IT Technologies.
Omnichannel analytics can reveal bottlenecks in a customer’s journey, as it integrates customer insights and communication.