Adobe’s Digital Experience partner awards honour companies that have made leading contributions to Adobe’s business.
The city anticipates further growth in business process outsourcing services, as international clients set up local presence.
Lelapa AI readies its first AI-driven language model technology solution, Vulavula, amid accelerated interest in natural language processing tools.
The website offers customers and staff the ability to view the status of all jobs in real-time, giving them full transparency into the progress of their repair.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The first step to a successful contact centre cloud migration starts with an assessment of business needs in terms of the company's contact centre capabilities, says Karl Reed, VP of Solutions at Connect SA.
The company has been appointed a Microsoft Solutions Partner Designation for Business Applications.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The intelligent edge allows data to be collected and analysed where it is generated, says Navinder Singh, GM at In2IT Technologies.
The department reveals 273 760 calls were dropped before being attended to during the 2021/22 financial year.
With this increase in resources, Absolute Hosting's clients can expect improved server performance, faster load times and a more seamless user experience, the company says.
The acquisition will allow Voys to expand its cloud telephony services for SMEs as these expand or add call centre functions.
FNB CEO Jacques Celliers reveals the bank’s contact centre and energy plans, as it moves to mitigate the power crisis.