The next frontier in CX is delivering an effortless experience for customers, according to ServiceNow.
The partners aim to deliver exceptional customer experience in Seychelles.
A vulnerability in the system integrator’s call management system results in blue chip clients being able to view each other’s data.
it is expected that as AI develops within CRM, it will have a financial value attached to it, says Mark Annett, head of CRM Sales and Consulting at Camsoft Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cluster DFS will enable dynamic frame sharing on the basis of base station clusters to facilitate the co-ordinated development of B2B and B2C services.
A great loyalty programme needs to provide compelling rewards, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Beyond the hype, artificial intelligence is profoundly changing the way consumers buy and retailers sell − to their mutual benefit.
Wealth managers risk losing clients if they do not get personalisation right at scale and improve their service efficiencies.
The InterSystems HealthShare Unified Care Record has earned this designation in the NCQA's Data Aggregator Validation programme.
Social media allows brands to engage directly with their audience and provide a platform for two-way communication, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
Being able to access the data and applications when required must be a given, says Lionel Dartnall, collaboration manager at Westcon-Comstor.