The event brings together experts and customers to explore the theme: “Data protection redefined”.
Yazi is leveraging Google Cloud to help its customers across Africa evolve and grow into data-driven businesses.
Govender embarked on her journey to the position of head of marketing at The CRM Team through a series of pivotal moments that shaped her career.
The ability to enhance ERP is a fundamental digital transformation building block, says Gautam Nimmagadda, CEO of Navayuga Infotech and Quixy.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.
Danie de Lange, MD of XContent, shares insights into the company's motivation for selecting the GYDE365 Platform.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies can team up with Voys as either a reseller partner or a wholesale partner.
The partnership will enhance the choice of contact centre as a service solutions offered in the country.
South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.
Consumer-driven AI is compelling businesses to adopt AI at a speed they’re struggling to keep up with.
Companies partner with ITWeb to host Executive Forum on 29 August, to showcase innovation accelerators.