A research paper from Logicalis based on a study of 1 000 CIOs from around the globe.
Advocate Pansy Tlakula stresses the need for extensive upskilling of the judiciary on the complexities of POPIA.
South Africa’s Information Regulator received over 500 notifications of data breaches since last October, says chairperson advocate Pansy Tlakula.
The growing engagement capacity gap can be closed by adopting conversational commerce.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The utility is looking for a chatbot customer journey to address “extremely low service levels”.
From next Wednesday, residents will be able to view, inspect and/or object to their new property values online.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Building resilience and recovery into cloud environments demands a collaborative effort by customers and service providers, says Mauritz du Toit, CEO at InfoTech.
CRM solutions can assist local companies in dealing with the challenges brought about by load-shedding, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
The Effortless Experience event will be staged by ServiceNow and ITWeb at the Leonardo in Sandton on 2 March.
Sales growth across its online platforms is a strong 69.6% year-to-date, with on-demand growth in excess of 100%.
The revenue authority wants to improve its attractiveness as an employer of choice for top technical talent, following the State Capture aftermath.