The utility seeks to replace its existing CRM system, including the web portal and Eskom app.
The Information Regulator reveals high volume of complaints on unsolicited calls and direct marketing via electronic communication.
1Stream CRM ensures all customer information is available in one place with an easy-to-use interface.
To grow revenue consistently, a business must ensure three sales fundamentals are in place.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The investment will see co-founders and co-CEOs Gil Sperling and Daniel Levy drive the company’s B2B growth strategy.
MACS Maritime Shipping uses the Maximizer CRM system from Camsoft Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Retraining and upskilling agents has become essential, says Quality Connect.
The total growth for online retail in South Africa in 2022 came to 35%, bringing the total of online retail in the country to R55 billion, a new study reveals.
The City of Tshwane has introduced an online portal for land development and building plan applications, in an effort to reduce red tape.
BlueSky, through Amazon Web Services and Salesforce, offers easily integrated solutions that scale based on customer demand.
Huawei Cloud is able to provide an AI platform, a data platform and DevOps to enable its partners in SA, such as First Distribution, to develop their own products.