IBM enhances UX and cloud deployment and monitoring capabilities of its MFT portfolio.
The pay-TV company’s WhatsApp self-service chatbot helps 1.2 million customers every month.
It’s not possible to sell services or products to people if you don’t know where they are, says Marna Roos, senior account manager and standards enthusiast at AfriGIS.
CRM systems can help to fast-track a company’s systems to provide information that is useful for planning strategically and operationally, says Mark Annett, head of CRM Sales and Consulting at Camsoft Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Complete our annual contact centre survey and stand a chance to win a Takealot voucher to the value of R3 000.
The bank suspends ATM services for grant beneficiaries using the Postbank-issued gold cards in December, amid escalating cyber fraud incidents on its system.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Improve the security, auditability, service delivery and scalability of your file transfer operations.
The company was positioned as a leader in The Aragon Research Globe for Intelligent Contact Centers, enabling enhanced customer and employee experiences driven by AI.
Be purposeful about improving the customer experience by prioritising it and dedicating resources to it.
The Chinese consumer electronics manufacturer confirms its second store will open at Canal Walk Shopping Centre.
Most companies depend on the guidance of technology partners that often care more about the sale than the journey, says Kishore Natvarlal, managing executive of Enterprise Digital Strategy at Nexio.