Knowing clients’ wants and needs allows firms to assess if trends are scalable through market intelligence and applying its own judgement.
The company was selected as one of the three finalists for the IAPP’s 2023 Privacy Innovation Awards – EMEA/APAC region.
Free State’s Department of Health and Vodacom launch digital health solutions to improve medical care in the province.
Camsoft's Maximizer CRM solution keeps processes simple, well-documented and client-centric, says Mark Annett, head of CRM sales and consulting at Camsoft.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The collaborative efforts aim to redefine how businesses approach project management, team collaboration and workflow optimisation, the companies say.
ITWeb CX Summit Executive Dinner
Fusion Software founder and CEO David Tayler launched the business straight out of university, borrowing money to buy a PC.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Key components of an omnichannel contact centre include a unified dashboard, intelligent routing and CRM integration.
Managing director of Paratus South Africa, Kallie Carlsen’s career spans the full spectrum of telecommunications, the company says.
Adinga looks at ways to stay ahead in the competitive market with AI-driven strategies and solutions.
Businesses can leverage the power of CRM for improved customer interactions without losing the human touch, says Mark Annett, head of CRM Sales and Consulting at Camsoft Solutions.
The company is committed to enhancing customer experience, loyalty and retention, says Matone Ditlhake, CEO of Corridor Africa Technologies.
Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.