The company has become a certified integrator for the BankservAfrica TCIB Payments Scheme.
ITWeb learns Eldrid Jordaan has been admitted to the cardiac high-care unit at a hospital in Cape Town.
Quality Connect's team of programmers and integrators bring together different systems and software applications to form a co-ordinated solution.
Shobana Maikoo becomes head of TransUnion’s Global Capability Centre Africa, succeeding Avesh Singh.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The short-form video boom is showing no signs of slowing down, so make sure you have a content strategy that incorporates this trend, says Kevin Matos, senior customer engagement consultant at Decision Inc.
3Sixty Health's cloud hosting and cloud PBX strategy enabled it to have its call centre operators work from home seamlessly, says Tshepo Motshegoa, CIO at 3Sixty Health.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A total of 110 514 customers have registered on e-Joburg since the system was launched a year ago.
The new Johannesburg location will officially open in the first quarter of 2023, company officials confirm.
Eldrid Jordaan, founder of the citizen engagement platform, announces his resignation as well as that of Goitse Konopi as chief data officer.
Using USSD, businesses can communicate with customers across all networks and on any mobile phone.
As 58 000 motorists turn to the online renewal facility, SAPO outlines what’s next for the car licence renewal platform.