The company won 2022 Partner of the Year Award South Africa, 2022 Excellence in New Business Development Award EMEA and 2022 Coastal Partner of the Year Award.
ScopServ provides software and services that improve performance from the contact centre to the enterprise.
The public broadcaster officially launches its SABC+ app, amid the move to streaming rather than linear TV.
ICT provides the tools and systems to deliver services to both clients and their end-users, says Hennie Mentz, CEO at Bidvest Data.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
CA Southern Africa's DevOps value stream enables companies to analyse metrics and optimise the overall health of product delivery, says Craig De Lucchi, account director at CA Southern Africa.
A good employee experience requires the same as a good customer experience – it has to be coherent, holistic and integrated.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
This accolade is awarded to the Sage partner that achieved the highest customer renewal rate and satisfaction levels.
Helping deliver security outcomes to partners’ customers in order to match their desired business outcomes is one of Cybervision’s major priorities, and it has teamed up with WithSecure to do so.
Hytera helps Ray Nkonyeni Municipality deploy a system to aid faster dispatching of emergency response services.
The digital bank maintains its “zero fee” regime for services, as the number of business banking customers grows.
The Chinese consumer electronics manufacturer establishes its first physical store in South Africa.