The South Africa Chapter of the International Avaya Users Group will host events on 8 November in Johannesburg and 10 November in Cape Town.
SA’s fast-growing business process outsourcing sector creates employment gains for youth and women.
Customer experience analytics is the process of collecting and analysing customer data with the goal of better understanding customer needs and experiences with your products and services.
The company is using MCI’s NetCIS Solution to upgrade its onboarding solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Speech analytics tools use AI to analyse conversations. Identify the sentiment of conversations and know the quality of your attention.
Organisations need to reimagine how they deliver an exceptional customer and employee experience, says Douglas McNeilage, Verint SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Survival hinges on choosing a resilient and future-ready technology partner that can offer a smooth contact centre migration path, says Karl Reed, chief solutions officer at Pivotal Data.
The company was recognised in the March 2022 Gartner Peer Insights ‘Voice of the Customer’ Procure-to-Pay Suites by its customers.
Productisation – the ability to offer a catalogue of solutions and fine-tune these for bespoke customer needs – is part of Nexio's strategy.
With the successful initial phase of the Dynamics 365 Marketing & Customer Service project, Wonga is now looking for a full end-to-end embedded Dynamics platform in its business.
The Johannesburg-based digital customer communications firm announces a name change, as part of its expanded offering.