Pivotal Data commenced the transition from the on-premises Genesys PureConnect solution to the Genesys Cloud platform by first migrating the SunBet contact centre.
CRM and cloud expert CloudSmiths is partnering with Salesforce to launch its Centre of Excellence for Salesforce Field Service.
The Saldanha Bay Municipality rolls out a digital citizen app to improve access to municipal services.
Government’s Presidential Hotline must be accessible to all citizens and be responsive to their needs, it says.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Lenovo 360 helps partners capitalise service-led and solutions-based opportunities with their customers and drive additional revenue streams.
Chat is the best way to engage with your customers and it’s the most powerful tool you can use to enhance their complete omnichannel experience with your brand, says Cellfind.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
mWtech works closely with its customers to understand their strategy, goals and timelines, and then creates solutions that help realise those benchmarks.
A workforce management system saves team leaders significant time and allows for effective monitoring.
By scanning agent calls, the Speech Analytics tool can help to identify problem areas and provide targeted training for individuals or groups to address specific issues.
Data analytics − and particularly predictive analytics − can give retailers a significant edge in an industry that is rapidly changing.
CCI Technology Solutions looked to Camsoft CRM Solutions to implement Maximizer CRM.