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KZN municipality uses tech to amplify emergency response

Hytera helps Ray Nkonyeni Municipality deploy a system to aid faster dispatching of emergency response services.

Simnikiwe Mzekandaba

Building cyber trust together

Helping deliver security outcomes to partners’ customers in order to match their desired business outcomes is one of Cybervision’s major priorities, and it has teamed up with WithSecure to do so.

Bank Zero sees uptick in business banking

The digital bank maintains its “zero fee” regime for services, as the number of business banking customers grows.

Xiaomi opens first local store at Sandton City mall

The Chinese consumer electronics manufacturer establishes its first physical store in South Africa.

Simnikiwe Mzekandaba

IAUG returns to in-person events in SA

The South Africa Chapter of the International Avaya Users Group will host events on 8 November in Johannesburg and 10 November in Cape Town.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

SentinelOne wins Frost & Sullivan’s Global Customer Value Award

Singularity XDR customers benefit from operational value through automation and AI-powered cyber security.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

BPO sector bulks ups SA’s economy, jobs

SA’s fast-growing business process outsourcing sector creates employment gains for youth and women.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Customer experience analytics

Customer experience analytics: Improving customer relationships for your business

Customer experience analytics is the process of collecting and analysing customer data with the goal of better understanding customer needs and experiences with your products and services.

Momentum Securities

Momentum Securities digitises onboarding process

The company is using MCI’s NetCIS Solution to upgrade its onboarding solution.

Customer service

Implementing the five Ps of customer service in the contact centre

Speech analytics tools use AI to analyse conversations. Identify the sentiment of conversations and know the quality of your attention.

Enghouse Interactive - Presence

Douglas McNeilage

One Workforce approach needed for boundless customer engagement

Organisations need to reimagine how they deliver an exceptional customer and employee experience, says Douglas McNeilage, Verint SA.

Consider broader systemic risks when contemplating a contact centre migration

Survival hinges on choosing a resilient and future-ready technology partner that can offer a smooth contact centre migration path, says Karl Reed, chief solutions officer at Pivotal Data.

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