Customers want to buy policies, file claims and manage their accounts with a few taps on their smartphones, says Annalie Terblanche, COO at SilverBridge.
Digify Africa and Stanlib open applications for the free, 10-week 2023 digital general practitioners training programme.
More companies turning to multi-factor authentication to boost security without compromising customer experience.
The integration of artificial intelligence into customer experience has been a game-changer for many businesses worldwide.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer engagement approaches need to evolve into the opti-channel realm, says Gert Swart, group CTO of Connect.
ITWeb CX Summit Executive Dinner
Engaging with customers through the channel they prefer makes the best business sense, says Stefan van Jaarsveld, product owner and manager for messaging at Cellfind.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
By bringing together human interaction and technology, and harnessing connected data, companies can create better experiences for customers and employees, says Karl Reed from Connect SA.
Since the efficiency of business processes determines success, it’s vital to get the flow right. Process mining can unveil hidden insights.
By prioritising customer satisfaction, Zoho has fostered long-term relationships and built a loyal user base, resulting in sustained growth, says Centrax Systems.
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