CX has to be part of a comprehensive digital transformation strategy to unlock real value, says Neville Quinton, practice lead – CX and Specialised Solutions at Altron Systems Integration.
The broadcaster hopes modern technology will help it retain customers and improve revenue collection.
An effective automation strategy is a powerful instrument for business to deliver a cohesive customer experience, says Lesedi La Sechaba.
The future of packaging must be green, but only in ways that consumers can believe, buy into and benefit from, says Mintel.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer experience is the new battlefield, but the right tools, backed by AI, can help organisations adapt and compete.
The company was recognised for hyperconverged infrastructure software and distributed files and object storage.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
This means customers will be able to reflect the maximum of 135% of their procurement spend on their scorecard.
How the insurance sector embraces technological innovations to increase relevance in their customers' daily lives is an important development to consider, says Yunus Scheepers, CTO at SilverBridge Holdings.
Total Experience is the interconnection of customer, employee, user and multi-experience, says Avaya.
The BDO Alliance recognised Netsurit’s Dreams Program for creating a culture that drives customer results and helps attract and retain top talent.
XaaS allows companies to reduce their operating expenses, work with more predictable costs and minimise the effort they need to put in to keep meeting customer needs.