1Stream’s CRM solution ensures all information about your customer is securely stored on one platform and can be easily accessed.
Inviting customers and partners to securely access governed data can help improve customer satisfaction, increase transparency and boost the performance of the business.
Cape Town readies to open new sites, as SA becomes favoured location for business process outsourcing firms.
Tarsus Distribution empowers its channel partners by offering them the opportunity to upskill through vendor certification, says Johannes Groenewald, GM, Demand Factory at Tarsus Distribution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Video conferencing can reassure customers about the product or service offered by virtual face-to-face contact, which humanises business relationships and builds trust, says Charis Nicholas, head of video collaboration, SADC at Logitech.
The key to being a trusted advisor is to focus on how to help your customers grow their business, says Johannes Groenewald, GM of Tarsus Distribution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The past two years prompted an incredible surge in digitisation activities, accelerating digital transformation into mere months, says Rory Twort, managing executive of sales at Axiz.
The move to cloud is a key focus for the City of Johannesburg (COJ) Metropolitan Municipality.
The financial services group augments its digital banking platforms and grows its SME lending offerings.
Kena Health’s plans for the app’s future include more language choices and healthcare management tools.
Together the companies will deliver Avaya OneCloud solutions on Microsoft Azure.