An omnichannel customer experience means a customer can interact with your business across multiple channels as part of one seamless customer journey.
Moving on-premises Dynamics CRM solutions to Dynamics 365 Cloud can help businesses create efficiencies, control costs and improve productivity with a migration assessment.
The big-four bank unveils rebranding changes, including a new logo and enhanced payment solutions.
The Gauteng Provincial Government considers Nasrec as the next immediate opportunity to set up a business process outsourcing hub, says Gauteng MEC of economic development Parks Tau.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
This designation demonstrates Securicom’s ability to deploy, operate and maintain end-to-end security solutions that protect customers’ investments.
Jean-Pierre Davoli will be directly responsible for introducing DVT’s portfolio of custom software development solutions to customers in the region, as well as neighbouring Italy.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The business process outsourcing firm establishes its first township-based contact centre in Soweto’s Jabulani.
More residents switch to online billing, accessing monthly municipal accounts either via e-billing or e-services.
The company has become a Commvault Service Advantage Programme Foundation Partner.
The 2023 online admissions placement process begins, after record grade one and eight applications.
For the fifth consecutive year, Extreme Networks has been selected as a Gartner Peer Insights Customer Choice for Wired and Wireless LAN Access Infrastructure.