Loyal customers also become your best brand ambassadors, recommending your services to their colleagues and associates, says 1Stream.
The knowledge-sharing platform will enable CX management business units to deliver solutions with clear returns.
To survive and thrive in an uncertain economy, companies must adopt and combine digital workforces at scale with their current human workforce.
The companies are working together to enhance LoyaltyPlus’ partnership reach for loyalty programmes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Fujitsu adds implementation services and infrastructure support as standard to second-generation preconfigured and pre-tested PRIMEFLEX Integrated Systems offerings.
The city’s public human settlements call centre witnesses growth gains, recording over 19 000 calls per year.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The enterprise software firm, which recently established its first legal entity in SA, is looking to hire in a bid to grow its business locally.
The nature of customer experience is continuously evolving in line with changed and changing customer expectations, says Andre Wissler, head of clients at Mint Group.
Usability is critical in today’s fast-paced world. The technology needs to be easy to learn and simple to operate, says Anton Rose, head of Experience Design at BlueSky.
The Department of Home Affairs confirms its systems are back online, following Friday’s nationwide outage.
CRM helps companies streamline processes, build customer relationships, increase sales, improve customer service and increase profitability.