An omnichannel approach, supported by appropriate technology, can help to streamline retail sales channels, improve the overall experience and drive economic growth, says Andrew Dawson, MD of MACmobile.
The companies have partnered to accelerate their customers’ transformation to the cloud.
The online platform’s 27 000 users see three- to fourfold improvement in service delivery turnaround times.
The company partners with Centraleyes to bring SaaS-based, next-generation GRC to customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
For the second consecutive year, UKG is the sole provider with two solutions in the leader quadrant.
The new Cape Town branch will upskill youth and women from disadvantaged communities for call centre jobs.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Our CX survey, in partnership with Freshworks, examines the use of technology in improving customer service in SA.
The association honours companies like Clickatell and Infobip for their contribution over the past year.
BPM COEs have been disbanded, rebranded – and some have evolved, says Liz Allen, capability architect at Ovations.
The contact centre is expected to absorb 1 000 unemployed young people in the Cape Town township.
SAPO warns the public about an online ‘parcel clearance fee’ scam doing the rounds and targeting customers.