We are calling on all CX specialists to share their views on the current state of customer experience in South Africa.
Commvault has appointed Data Management Professionals South Africa as a managed services provider for its Metallic SaaS platform in SA.
Most research papers do not explicitly call out the need for or importance of a cost model, when in reality it is an enabler of many ITFM disciplines.
Frequent Freighter from LoyaltyPlus will see the incentivisation and engagement of agents and freight forwarders to carry high-value cargo to deliver greater revenue margins for the airline.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The computing giant helps MEA clients drive digital transformation by establishing a Client Engineering unit.
The customer satisfaction gap between banks rapidly closes, as they accelerate their digital roadmaps.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Web hosting is the starting point for a successful online presence, but for many SME owners, web hosting can have a big impact on budgets and growth.
New customer data platform (CDP) technology is the next level of CRM, making it possible to unify big data for AI-powered insights
It’s clear that business owners need to take their businesses online to offer consumers the convenience they expect, says iKhokha.
1Stream’s CRM platform removes the guesswork for the sales team by utilising technology to manage customer experiences and drive sales from one centralised, omnichannel platform.
SD-WAN was designed to be able to monitor remote quality of service, security and visibility of what’s actually happening across the network, says Priashan Pakiriy, head of Fixed Solutions, MTN Business.