The biggest challenge is navigating the culture change required for people to stop thinking in terms of projects and realign their thoughts to products.
When it comes to customer and contact centre interactions, data is an invaluable asset that can translate insights and analytics into potential and possibility.
Combined capabilities from the companies enable an AI-powered, end-to-end workflow management and service automation platform that helps customers realise the benefits of private 5G.
Brand storytelling uses narrative techniques to engage your audience and gain a competitive advantage, says Xneelo.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
ITWeb chats to Freshworks' CEO about the company’s fresh approach to software and customer service.
Mobile commerce grows across the continent, led by Nigeria, Egypt, Kenya and SA, reveals a study.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Telkom subsidiary creates new revenue streams by developing artificial intelligence solutions for the business process outsourcing sector.
The partnership sees a 24% absorption rate among youth who enrolled in their first two programmes.
The benefits of CDP technology will be showcased during a webinar hosted by The CRM Team, in partnership with ITWeb.
Reverse billed data means your customers don’t have to pay for the data used on your site, says Cellfind.
The South African National Blood Service has successfully rolled out the Aternity digital experience management platform with the help of Datacentrix.