CRM solutions can assist local companies in dealing with the challenges brought about by load-shedding, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
Sales growth across its online platforms is a strong 69.6% year-to-date, with on-demand growth in excess of 100%.
The revenue authority wants to improve its attractiveness as an employer of choice for top technical talent, following the State Capture aftermath.
The utility seeks to replace its existing CRM system, including the web portal and Eskom app.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Information Regulator reveals high volume of complaints on unsolicited calls and direct marketing via electronic communication.
ITWeb CX Summit Executive Dinner
1Stream CRM ensures all customer information is available in one place with an easy-to-use interface.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
To grow revenue consistently, a business must ensure three sales fundamentals are in place.
The investment will see co-founders and co-CEOs Gil Sperling and Daniel Levy drive the company’s B2B growth strategy.
MACS Maritime Shipping uses the Maximizer CRM system from Camsoft Solutions.
Retraining and upskilling agents has become essential, says Quality Connect.
The total growth for online retail in South Africa in 2022 came to 35%, bringing the total of online retail in the country to R55 billion, a new study reveals.