Customers want access to a vast world of digital services, says Traci Maynard, executive: Edge Consumer Software and Hardware and HPE Business Unit manager at Axiz.
Identify moments in the user journey where you can ask for feedback to find out what your customers really want, says xneelo.
The user experience is pivotal to improving the relationship that customers have with your brand. says BBD
The South African-founded chat-based commerce platform secures $91 million in its series C round.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
To gain and maintain credibility, user adoption strategies must actively be led from the top down, says The CRM Team.
The SprintHive Partner Community is aimed at accelerating the adoption of intelligent customer onboarding by clients through strategic partnerships with software resellers and integrators.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The calling app has ambitions to position itself as a leading VOIP player in Africa, says MD Dean Hiine.
Bringing an e-commerce experience to the bulk breaking market can help deliver greater data analysis for improved intelligence and actionable insight, says Andrew Dawson, MD of MACmobile.
A company must be able to mine unstructured data quickly and discover those diamonds as soon as possible before they turn into coal, says Jessie Rudd, data analyst at PBT Group.
1Stream’s 1CRM platform can help your company deliver and optimise excellent customer experience management as a core strategic goal, says Bruce von Maltitz, co-founder of 1Stream.
Statistics South Africa reopens online and telephonic data collection for the 2022 population count.