Online retailers conquer the major glitches that bedevilled them in the past, says a World Wide Worx study.
Redstor provides versatile and flexible protection for customer data in Microsoft 365 and on-premises – without the need for hardware to buy, administer or manage, says Glen Janjetich, service transition & risk manager at B-Logic.
The online vehicle licensing backlog has been cleared and the city urges motorists to use its e-Services portal.
Freshworks was founded after its CEO faced a terrible customer experience, says Manish Mishra.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
First National Bank enhances banking app functionality by adding a retirement annuity feature for customers.
There will be an increasing awareness of the potential of non-fungible tokens in the customer loyalty space, says Nic Roets, international consultant at LoyaltyPlus.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Today's devices need to cater for users' requirements, wherever they may be, says Tarsus Distribution.
MSPs have an opportunity to disrupt and innovate as an extension of their customers, improving and influencing their offerings, says Lisa Fielder, executive head: Managed Services and Digital at Nexio.
Media giant opts for Freshworks software for omnichannel customer and employee support.
The solution integrates with existing infrastructure and adapts to country-specific regulatory requirements.
This award acknowledges the Sage partner that achieved the highest renewal rate and customer satisfaction levels.