The business is able to focus more on customer service once all routine, repetitive and mundane tasks have been handed over to bots.
A good user experience is what keeps customers on your website and encourages a repeat visit.
The offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.
Motorists can now complete the full vehicle licence renewal process online, from the comfort of their homes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya OneCloud CCaaS was recognised for best performance in product and customer experience.
Marketplace is designed to make it easier for customers to discover, source and license industry and micro-vertical solutions that integrate with Infor software.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The city’s high-growth business process outsourcing sector created 5 500 international jobs in 2021.
ICASA has proclaimed the 2018 Number Portability Regulations, which will come into force on 7 March, that will allow businesses, call centres and SOEs to port their number to a new service provider without changing their number.
Webinar outlined case studies of how Apache Kafka and Confluent helped large enterprises transform their business.
Digify Africa’s learning chatbot helps unemployed young people gain basic digital skills using their mobile phones.
Companies must understand that non-financial data is also valuable and can be ‘weaponised’ by fraudsters, says Wessel Matthee, information security and compliance manager at Entersekt.