To be truly effective, digital marketing must achieve the business’s strategic goals, which requires the entire company to be an extended part of the digital marketing team, says Johannes Groenewald, GM Demand Factory at Tarsus Distribution.
Microsoft Dynamics 365 unifies all the CRM apps you utilise, making the sales process simpler and more streamlined.
Dubai-headquartered iSON Xperiences witnesses growth in SA since acquiring business process outsourcing firm Altron People Solutions.
The higher education and training department’s Central Applications Clearing House online system will be available from 22 January.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
If you want to improve the customer experience, you should look at your company's current behaviour around customer concerns.
As one of the country’s priority sectors, the global business services industry has helped to create more than 50 000 cumulative new jobs between 2018 and 2021.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Fula Mobile app founder and CEO Lubabalo Nojiwa outlines future plans, noting laundry services as part of new features still to come on the app.
The majority of consumers (58%) believe that, even after the pandemic, they’ll have more digital interactions than they did previously, a OnePoll survey reveals.
Avaya OneCloud contact centre solutions are enabling kids around the world to follow Santa Claus as he spreads joy on his journey.
Adbot and Future Females partner to empower 1 000 female-led small businesses with R1 million-worth of online advertising, to expand their reach in 2022.
With AI-powered contact centre to manage workloads, DHL Supply Chain sees double-digit increase in agent retention rate.