It’s a new era of connected conversations and digital-first customer experiences.
Avaya Experience Builders makes it easier for businesses to build and deliver customised experiences.
In the wake of more local banks offering telecoms-related services, analysts say this is a way for banks to remain competitive and relevant in the digital world.
Metallic is part of Commvault’s Intelligent Data Services Platform that enables organisations to proactively simplify and manage the complexity of enterprise data.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Sixty-one percent of consumers globally are joining loyalty programmes to get discounts for their holiday shopping.
Snupit hit the two million milestone in customer requests posted by customers through the company's website and mobile apps.
South African healthcare start-up Aviro Health unveils a digitally-enabled service to improve access to HIV/AIDS medical information and healthcare.
Reassessing network design has become imperative in ensuring the security and connectivity of the workforce, says Kyle Stanton, go-to-market executive: Intelligent Infrastructure at Dimension Data.
The value lies in the data and unlocking insight around all customers to better serve them, says Andrew Dawson, MD of MACmobile.