Head of analytics at FNB Commercial will unpack customer experience value management (CXVM) at the ITWeb CX Summit 2022.
The partnership supports iSSC’s geo-expansion plans to have an improved customer reach across the continent.
Omnichannel CX will be one of the key topics at the ITWeb CX Summit 2022, to be held on 28 September.
The new Business partner programme, branded 1Business, will launch on 1 September this year, offering opportunities at five levels of partnership.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The credit bureau’s BPO centre creates 500 local jobs in its first year, with women occupying the majority of jobs.
ITWeb CX Summit Executive Dinner
Perception has a lot to do with customer and end-user satisfaction, even if these perceptions are wrong.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Most of today’s companies recognise the key role their supply chain management plays in their ability to garner a competitive advantage in the marketplace.
Cloud software usually has a set of technologies and policies designed to ensure regulatory compliance.
Wynand Roos, MD of The CRM Team, took customers and prospects through the latest updates to Microsoft Dynamics 365.
Steve Towers will outline the global state of customer experience at the ITWeb CX Summit 2022.
The UC industry award is judged by the editors of TMC’s Internet Telephony magazine.
Avaya will highlight Avaya OneCloud’s ability to infuse AI into every experience at the CEM Africa Summit 2022 this week.