While AI is currently on everyone's radar, the contact centre industry's ability to implement and adopt true AI remains some way off, says Karl Reed, chief solutions officer at Pivotal Data.
The deal is aimed at bringing about a step-change in servicing individual and business-banking customers, says the bank.
The Department of Home Affairs tells Parliament its online-driven appointment booking system will be piloted in five branches with high traffic volumes from 3 December.
Most South African banks struggle to swiftly respond to customer service requests online, posing reputational and regulatory risks, says BrandsEye.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Heavy Chef Foundation, in partnership with xneelo, published The Heavy Chef E-commerce Entrepreneur Education Report, with the aim of helping entrepreneurs successfully run their online businesses.
The outsourcing company says over 60% of the new hires are from disadvantaged backgrounds and communities in the Western Cape.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Microsoft Dynamics 365 is an integrated, data-driven software solution that helps manufacturers shorten and optimise their sales cycle.
Customers expect to be delighted by the levels of service they receive from brands, acording to Freshworks.
Because a cloud-based PBX system uses the internet to make calls, it doesn’t require nearly as much hardware as a traditional phone system.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
Altron believes its FinTech ACS Smart Kiosk will become an essential card issuance device that addresses the fast-changing needs of consumers.