The company’s board of directors unanimously appoints Parag Agrawal as CEO and a member of the board, effective immediately.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
US-based Bark Technologies brings its parental control tools and services to SA, allowing local parents to monitor their children’s online activity.
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
The Competition Tribunal extends GovChat’s interim relief order in the Facebook and WhatsApp matter, but declines a request for a variation.
Companies must create an agile customer service strategy with the flexibility to deal with a rapidly-changing world, says Enghouse Interactive's Helen Billingham.
A dearth of research and high data costs are among future hindrances to SA’s booming e-commerce sector, says the Ecommerce Forum of South Africa.
Pandemic-induced changes in consumer habits will continue, with online purchases and contactless payments maintaining momentum, says PayFast.
With the Cellfind Flow-Builder, there is now a solution for your business to integrate messaging, user management and reporting into a single web portal.
The evolution of phishing has expanded beyond e-mail into other communication mediums such as SMS/text messaging services, voice calls and social media.
Virtual reality’s important role in the future of work and its part in the development of metaverse platforms will augment its appeal in the long-term, says GlobalData.
With the Enghouse Cloud Contact Centre solution, you can centralise communications with your customers regardless of the channel they use to contact you.