Organisations need to be customer-centric to thrive in a competitive economic environment, says Nicolette de Wit, CEO of Intuate Group.
With the right software, contact centres can use smart filtering solutions to easily identify the posts that matter, says Aspect Software.
We round up trends from across the globe that had us scratching our heads.
The company is tweaking its newsfeed algorithm to prioritise stories similar to the ones users spend a lot of time on.
The messaging app will roll out end-to-end encryption on all messages globally in coming weeks, as it prioritises security.
A study by the University of Cambridge identifies high social media use in an area as a predictor of future gentrification.
The tech giant will open its Messenger app to developers to create chatbots for businesses to interact with consumers.
Facebook's Messenger will now let users share photos, videos and other files on the platform from Dropbox.
The social network reminded eligible South African users to register to vote over the weekend.
The world's largest social network adds new video features, placing it in direct competition with YouTube.