Failing at Waterfall will mean failing at Agile too

Simply adopting Agile isn't a magic way in which to overcome embedded problems. Those things that caused your Waterfall method to fail are equally likely to scupper your Agile deployment.

Snap Tech

4:20

Artificial intelligence in contact centres

Nov 13, 2017

Strategic AI: chat abot it

Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.

Backups missing from BYOD strategies

Companies must consider backup solutions that protect data on endpoints, including smartphones and tablets, says Kathryn Tindale, director: sales at Tarsus On Demand.

Tarsus Technology Group

4:30

Renting a multifunctional device

Nov 10, 2017

Top tips when renting a multifunctional device

Renting can enable cost-effective trade-up access to the latest technology at the right time, says Marc Pillay, MD of DEVELOP SA.

A design decision on heat exchangers

Eric Corzine, Product Manager, Climate Control at Rittal provides an overview of air-to-air and air-to-water heat exchangers to help you determine which can best impact your equipment and your bottom line.

Fuelling finance decisions with data intelligence

Simon Kirby, Director of SI Industry Solutions: Financial Services at SA Master Qlik Reseller, discussed the use of analytics in finance at the recent Finance Indaba 2017.

South Africa Qlik Master Reseller

4:30

Digitalisation

Nov 8, 2017

Improving internal processes through digitalisation

The more labour-intensive a job is, the higher the return on investment when evolving to digital, says Jannie Pretorius, professional services manager at Elingo.

Looks matter more in notebook market

Consumers are becoming increasingly unwilling to buy dull looking notebooks when they can choose from a selection of sleek and stylish products, says Diana Hughes, business unit manager at Tarsus Distribution.

Tarsus Technology Group

4:30

Customer experience

Nov 8, 2017

Delivering new level of customer experience

Analytics is key for organisations seeking to take customer service to new heights, by delivering an overarching 'experience' to the consumer.

Revitalising strategic planning

By sharing the strategic plan to the entire company, management can ensure everyone will be aware of what is happening and move in the same direction, says Alistair Maxwell, head of strategic planning at Decision Inc.

To diversify or not to diversify

Is diversification truly valuable for holding companies and if so, how, asks Greg Morris, CEO of MICROmega Holdings.

Sebata Holdings

2:50

Digital insurance market

Nov 3, 2017

The changing African digital (insurance) market

Digital presents insurers with exciting new opportunities for business growth. Annalie Terblanche, client solutions manager at SilverBridge, takes a closer look.

SilverBridge, an Alula company

3:40

Business relationship manager

Nov 1, 2017

Become a business relationship manager

This new breed of professional must orchestrate the interaction between a business and its partners, internal and external, to ensure value is created.

Snap Tech

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