Product features and a company`s ability to provide exceptional service trump price, says Simon Cranswick, GM of Customer Interactive Solutions at Dimension Data Western Cape.
A flood of mass electronic communications over various mediums can overload customers, says David Cosgrave, business unit manager at AccTech Systems.
Paper wastage can seriously add to a business' expenses, says Andrew Griffith, product manager at Konica Minolta South Africa.
Financial institutions are looking at the reduction of head counts to help bring down costs, says Francois Beyleveld, principal consultant for Performance Management at SAS Institute.
The evolution of technology has played a significant role in enabling the possibility of the remote contact centre agent, says Paul Fick, MD of Spescom DataFusion.
The complexity and importance of software architecture is steadily growing, says Fritz Solms, MD of Solms TCD.
Tighter management of energy consumption within the data centre has become critical for business, says Eben Owen, enterprise and solutions manager: South Africa at APC by Schneider Electric.
Bytes Document Solutions and Bytes Systems Integration will collaborate to deliver joint solutions to existing and prospective customers and partners.
Companies must put in place tools, technologies and policies to structure the traffic on the network, says Tertia Labuschagne, business development manager: network integration at Dimension Data.
For companies to compete in the market, they need `always on` Internet and e-mail access, says Ross Griffiths, product manager at Nology.
The government and regulating bodies have, at last, created an environment where market forces may prevail, says Walter Betschel, CEO of Telfree.
Six Sigma is about making more money by measuring quality based on additional value, says Ralph Smit, executive for governance and compliance at Bytes Connect.
There is substantial opportunity for companies to build critical mass on this continent, says Paul Conradie, MD of Comztek.