Companies must create the correct environment where staff are empowered to be the guardians of information, says John Mc Loughlin, MD of J2 Software.
Companies are using BPM solutions to change the way they process, manage and measure work, says Tim Stanley, regional sales director, Africa, at Global 360.
Electronic storage and cloud computing have been adopted as a means of retaining a dynamic corporate continuity platform, says Karen Humphris, consultant at ContinuitySA.
Small businesses can benefit from high-performance, advanced applications at a low cost, says Garth Francis, MD of Xepa.
Speed and reliability are affecting early adoption of cloud computing, says Louis Helmbold, business development manager at Axiz.
The unification of communications services onto a single platform enables businesses to streamline and facilitate information exchange, says Dean Young, head of Telecommunication Pre-sales at T-Systems SA.
Flawed processes in organisations are mainly caused by mismanaged data, says Mervyn Mooi, director of Knowledge Integration Dynamics.
Dave Paulding, Interactive Intelligence`s regional sales director, offers tips for those negotiating the shift to multichannel contact centres.
Using a TCO model to quantify the ROI on converged telecoms infrastructure, the benefits soon add up, says Wayne Speechly, a business development manager at Internet Solutions.
Business owners overlook day-to-day administrative requirements, which results in panic at year-end, says Tamsin Bradford, support manager at Softline Pastel.
Real-world value will soon be unlocked by vendors using location-based services to trace their customers, says Wesley Lynch, CEO of Realmdigital.
The power of UC&C integrates voice telephony and video communications with other enterprise systems, says Craig Levieux, global GM for Converged Communications at Dimension Data.