A business can be paralysed by seemingly insignificant events beyond its control, says Jorgen Nielsen, director of ContinuitySA.
To reap rewards from the system, companies must understand how interactive voice response works, says Dawn Wood, business unit executive at Atio.
Badly informed 'order takers' at call centres don't always offer clients sufficient value, says Anneleen van Wyk, group director of marketing and sales at the Dex Group.
Microsoft released seven new bulletins as part of its Patch Tuesday this week, says Brett Myroff, CEO of Netxactics.
Employees walk out of the office each day with valuable and sensitive corporate information, says Dave Naude, product manager of SecureData.
Understanding the role of the data-information-knowledge hierarchy is important, says Aubrey van Aswegen, MD of Knowledge Integration Dynamics.
Microsoft is playing a dangerous game with Vista, says Pierre Spies, CEO of Tarsus Technologies.
Organisations need to be reminded about security, following warnings issued by MI5, says Brett Myroff, CEO of Netxactics.
Large businesses often see partnerships with SMEs as cumbersome obligations, says Joe Mjwara, group executive of strategic relations at Business Connexion.
The fax machine is becoming obsolete, as technology solutions turn faxes into e-mails, says Ingrid Green, marketing manager of Itec.
The value-added distribution model is a cost-effective way to ensure vendors reach their customers, says Brett Parker, MD of SecureData.
Companies no longer simply deliver a BI solution and then leave clients to their own devices, says Reinald Bormann, BI consultant at Harvey Jones Systems.
Technology and innovation is imperative to the success of initiatives aimed at reconstruction within Africa, says Robert Sussman, joint MD of Integr8 IT.